Il y a quelques jours, plusieurs personnes remontaient quelques problmes avec le dernier systme Q-Release Slim install par ASUS sur les cartes mres de dernires gnrations Intel et AMD.
Sur le papier, le principe du Q-Release Slim est trs intressant puisqu’il permet de se passer d’un appui sur systme de verrouillage pour retirer la carte. Celui-ci est de plus en plus difficile atteindre avec des cartes graphiques toujours plus imposantes, et ASUS a trouv une solution originale qui demande de tirer doucement la carte depuis l’avant pour la dverrouiller. Plus facile sur le papier que le Q-Release classique avec bouton dport, mais certaines personnes ont remont des dgts physiques sur les connecteurs des cartes graphiques.
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ASUS North America rpond
La premire rponse officielle et complte est chercher du ct de la branche nord-amricaine de la marque, qui rappelle via un communiqu comment utiliser proprement le Q-Release Slim. ASUS parle de la mthodologie des tests raliss galement, en prcisant que le systme a t test avec une suite de 40 installations / dsinstallations quand l’organisme PCI-SIG n’en demande que 25. Et comme l’indique ASUS, certaines cartes ont pu prsenter quelques dfauts de marquage, ce qui est normal puisqu’on parle de frottements pour assurer les contacts.
Pour autant, ASUS n’a pas remarqu de dgts physiquement comme ceux remonts, et continue donc le dveloppement de son systme pour les versions venir sur les prochaines cartes. Tout en soulignant prparer des tutoriels supplmentaires pour que chaque utilisateur soit correctement inform.
Toutefois, ASUS North America a mis en place une assistance ddie, au cas o, et indique simplement : If you encounter any specific issues or abnormalities, ASUS will take full responsibility and handle them.
Mise jour de la news du 30 janvier 2025.
Suite quelques demandes, voici le communiqu d’ASUS (en anglais, mais avec les images) :
ASUS recently introduced its buttonless PCIe Q-Release Slim design to simplify the process of removing a graphics card. Unlike the previous generation of PCIe Q-Release, this design no longer requires a button to unlock the graphics card. To prevent the graphics card from accidentally sliding out, the new design includes a locking mechanism and metal reinforcement for added strength. The correct insertion and removal method is indicated in the user manual and select motherboard product packaging (as shown in the image below).
By following these guidelines, the new design performs similar to traditional PCIe slots, leaving only usage marks under normal usage frequency. Otherwise, the new design is significantly simpler and easier to remove the graphics card and allows the user to do so without any tools – which can directly or inadvertently damage the slot, motherboard and/or graphics card. This design also reduces potential mechanical conflicts.
In our internal testing and evaluation of the extremely small number of cases reported we found no damage to the motherboard or graphics card that would affect functionality or performance. However, it is important to emphasize that any type of PCIe add-in card will exhibit signs of usage and wear marking after 60 continuous insertions and removals. Additionally, if the installation and removal are not performed according to the manufacturer’s recommendations (see below), the likelihood of scratches and/or wear may increase. Despite this, we have found no impact on the functionality of either the graphics card or the motherboard.
For those currently using ASUS motherboards with the PCIe Q-Release Slim design, there is no need for concern. Simply follow the official removal guidelines to avoid any potential damage. We would note minimal effort is required and excessive force should not be applied. If you encounter any specific issues or abnormalities, ASUS will take full responsibility and handle them. We are committed to ensuring service and support for our customers; please contact ASUS customer service for assistance and/or more information.
ASUS offers several contact options for our NA customers:
- – Phone – 1-812-282-2787 or 1-571-918-6030
- – Email – https://www.asus.com/support/Product/ContactUs/Services/questionform/
- – Live Chat – https://www.asus.com/us/support/article/1105/
- – MyASUS App – https://www.asus.com/us/support/article/1105/
Should you have further feedback you would like to share directly with our service and support team please use the contact below –
https://www.asus.com/us/support/article/787/
Additional Information / Questions
Recommendation on using Q-Release Slim –
Please reference our support documentation which can be found on our motherboard model’s service and support page/manual.
Is ASUS working on design revision/change?
If the graphics card is inserted and removed following the manufacturer’s recommended installation methods, there should be no issues. We will further promote and detail the correct installation and removal procedures with additional tutorials to mitigate these risks. Additionally, we continue our research and development of ASUS Q-Design implementations.
How did ASUS not catch this during design, development and validation?
Our testing has passed the industry’s PCIe Slot standards, including 40 insertion and removal tests without abnormalities. In some external testing instances, 60 insertions with incorrect methods caused additional wear, making usage marks more apparent. Incorrect angles and excessive force can cause further scratches but do not affect the functionality of the graphics card or motherboard.
What durability testing has been done for the new PCIe Q-Release Slim mechanism?
The durability tests conducted include:
- – Temperature and humidity tests in a chamber
- – Vibration tests along XYZ axes
- – Shock tests up to 50G
- – Installation tests
- – Thermal shock tests from -40℃ to 85℃ for nearly 48 hours
- – 40 insertion and removal tests on the slot (the association standard is 25 times)
Tests may leave usage marks on the graphics cards, but no signs of damage to the graphics cards or motherboards were observed. Both the graphics cards and motherboards were unaffected in terms of functionality.
Are there any reports or cases on the broader implemented PCIe Q-Release (non-slim) motherboards?
At this time ASUS is not aware of any reports or cases with first-generation Q-Release enabled motherboards.
If you have any questions or concerns, or if you’ve noticed issues described here, please let us know. We will try to answer any questions here, but some questions may be better directed towards our customer service.